Contact

Questions about a tool, a subscription or your privacy all reach the same mailbox, and we answer within two working days.

Questions about a tool, a subscription or your privacy all reach the same mailbox. Write to support@gosmartpdf.com and we answer within two working days.

Email us

Support, bug reports, billing, cancellations, refunds and privacy requests: support@gosmartpdf.com.

This is the same address that appears on your receipt and in the licence email we send when you subscribe, so a reply from us can always be matched to a payment.

Who you are dealing with

GoSmart PDF is operated by Mrityunjay Kumar, trading as GoSmart PDF, in India.

Registered address: NMC, Jamshedpur, JH-831011, India.

Support address: support@gosmartpdf.com.

Support hours: email only, answered within two working days.

Billing and payments

The GoSmart Pro subscription is sold through Dodo Payments, our merchant of record, who handles payment, taxes and receipts and is the seller named on your statement. For anything about a charge, a cancellation or a refund, email support@gosmartpdf.com and include the address you used at checkout and your order or payment number, so we can find the order quickly.

Your licence key is shown on screen when you subscribe and a copy of the licence key is also sent to your email. If you have lost it, write to support@gosmartpdf.com from the address you used at checkout, or name that address in the mail, and we will look the key up and send it again.

You can cancel at any time with no fee, and any charge is refunded in full within 30 days of it being taken.

Support and billing: support@gosmartpdf.com. Operated by Mrityunjay Kumar, India. Payments by Dodo Payments, our merchant of record.

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