Refund & Cancellation Policy
GoSmart Pro is a monthly subscription you can cancel at any time. This page sets out what happens to a payment when you do.
- 30-day money-back guarantee on any charge, first or renewal
- Cancel whenever you like. Pro runs to the end of the paid period
- No notice period and no cancellation fee
- Refunds are issued by Dodo Payments to the card or account that paid, in five to ten working days
- The free tools need no payment and there is nothing to cancel
- Write to support@gosmartpdf.com and we reply within two working days
Last updated: 5 September 2026
This policy explains how cancellations and refunds work for the GoSmart Pro subscription, ₹249 per month, sold by Mrityunjay Kumar. Payments for this subscription are collected by Dodo Payments, our merchant of record, who processes any refund back to your original payment method. Merge, Split and Smart Compress are free, so there is nothing to refund on them. Purchases of the GoSmart PDF apps for iPhone, iPad and Mac are handled separately by Apple under Apple refund policy, not this one.
30-day money-back guarantee
If you are not happy with GoSmart Pro for any reason, email support@gosmartpdf.com within 30 days of your payment and we will refund you in full. No questions asked. This applies to your first purchase and to any renewal charge. If you were billed for a period you did not want, we will refund it. Approved refunds are issued to your original payment method by Dodo Payments, typically within five to ten business days, depending on your bank.
Cancelling your subscription
You can cancel GoSmart Pro at any time, with no notice period and no cancellation fee, from the subscription link in your receipt or by emailing support@gosmartpdf.com. Cancelling stops all future charges. Your access continues until the end of the billing period you have already paid for.
If you lose your licence key
Your licence key is shown on screen when you subscribe and a copy of the licence key is also sent to your email, so the first place to look is that email, along with the receipt Dodo Payments sends for the charge. If you cannot find either, email support@gosmartpdf.com from the address you used at checkout, or tell us what that address was, and we will send the key again. There is no charge for this and you do not need to subscribe a second time.
Failed or duplicate charges
If you are charged in error or see a duplicate charge, contact us and we will investigate and refund any incorrect amount in full.
How to reach us
For any cancellation or refund request, email support@gosmartpdf.com. Please include the email used at checkout and your order or payment number so we can locate your order quickly. See also our Terms and Contact page.
Support and billing: support@gosmartpdf.com. Operated by Mrityunjay Kumar, India. Payments by Dodo Payments, our merchant of record.
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